General Statement

Welcome to Crystal Window & Door Systems, Ltd. and www.crystalwindows.com. We understand that maintaining the privacy of your personal information is very important to you. As such, this privacy statement alerts you to how we collect, use, disclose or otherwise manage the personal information you provide information to Crystal Window & Door Systems, Ltd. and its subsidiaries or affiliates (“Crystal“). When you provide Crystal with personal information, you are consenting to the manner in which Crystal collects, uses, discloses or otherwise manages such information as set forth below. Crystal strives to maintain the security of your personal information and allow you the opportunity to make choices regarding how that information may be shared. We protect your information by training our employees how to identify and handle personal information and putting in place safeguards that comply with applicable laws. Crystal will not sell, rent, trade, or share your personal information, without your consent, except as provided herein.

About This Statement

Crystal´s Privacy Statement is applicable to Crystal's Web site, www.crystalwindows.com and to those customers who purchase products from us. To limit the information Crystal discloses, please see the Privacy Opt-Out section of this statement.

Personal Information We May Collect and Use

The term, “personal information,“ as used in this statement, means information that identifies you personally. Crystal may use information that does not identify you personally to help us manage our business, regardless of your indicated Privacy Opt-Out preferences.

The personal information we collect can come from the following sources:
• Information that you give to us, such as your name, address, e-mail address, and telephone number
• Purchases, orders, or requests for information about our products
• Requests for quotes
• Requests for warranty or repair services
• Contact with our sales, marketing, or counter-sales teams
• Information we receive from consumer reporting agencies and other sources such as your credit bureau reports and other information relating to your creditworthiness

Crystal may disclose any of the above information that we collect to affiliates and nonaffiliated third parties as described below.

Crystal’s website, www.crystalwindows.com, also collects information about you, but not information that personally identifies you, unless you provide it. Crystal’s website collects information about traffic patterns and statistics.

Subsidiaries and Affiliates
Crystal may disclose personal information to our subsidiaries and affiliates who are engaged in various businesses. Our subsidiaries and affiliates include, inter alia, companies doing business under the names of Helios Energy Systems, LLC, and Crystal Extrusion Systems, Ltd. Nonaffiliated Third Parties: Nonaffiliated third parties are those parties that are not a part of the Crystal group of enterprises. We may disclose personal information with companies that work with us to provide marketing and sales support. We also may disclose personal information with credit bureaus or similar organizations when required or permitted by law. Additionally Crystal must provide personal information in connection with a subpoena or similar legal process or as required by law.

Children
Crystal’s web site is not intended to be used by children under the age of 13. We understand the great need to protect the privacy of children and will not encourage the use of Crystal’s web site or market the use of it to children. For information about the Children’s Online Privacy Protection Act, please visit the Federal Trade Commission web site: www.ftc.gov/privacy.

Opt-Out
In accordance with applicable law, Crystal offers our customers the opportunity to opt out of having their personal information shared with certain third parties. This can be accomplished by contacting us via mail, email, facsimile, or phone at the contact information below. You may request that Crystal limit the information that it shares with nonaffiliated third parties and/or with its subsidiaries and affiliates.

How to Contact Us

Your privacy is important to Crystal. We encourage you to share privacy preferences, questions, or concerns with us by:

Calling us at 1-800-472-9988
Faxing us at 1-718-460-4594
E-mailing us at info@crystalwindows.com
Writing us at:
Crystal Window & Door Systems, Ltd.
Att’n: Marketing Department
31-10 Whitestone Expressway
Flushing, NY 11354

Changes to the Privacy Statement

As technologies and business practices change we will periodically make changes to our website and internal procedures to better serve our customers. Accordingly, this Privacy Statement may change. To aid in tracking the changes to it, the history of material changes will be noted below, beginning with any published changes after December 21, 2012.



 
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