Crystal Windows Opens Dallas Sales/Distribution Branch Office

National manufacturer Crystal Window & Door Systems is expanding in Texas with a new sales and distribution branch in Dallas. The new branch will include warehouse space and a sales showroom similar to this one at Crystal’s Chicago offices (above, right).

-National Manufacturer Expands in Texas Market-

QUEENS, NY, October 20, 2022 –Award-winning manufacturer Crystal Window & Door Systems is moving its national expansion plans forward with a new branch office in Dallas, TX.  Located near major highways at 454 West Mockingbird Lane in the West Dallas neighborhood of the city, the facility will include a sales showroom, warehouse space, and administrative offices.  At over 5,600 sq. ft., this will be the largest of Crystal’s branch sales and distribution centers independent of a production facility.

“In recent years, Crystal has supplied several projects in the region and with the Texas construction market booming, it makes sense for us to establish a presence here,” said Frank Ganninger, Central West Regional Manager.  “This will allow Crystal to further develop relationships with the design and construction professionals here.”

The Dallas branch office is undergoing renovation and fit-out and will be operational early next year.

Crystal Windows Promotes Vivian DeMarco to Sales Manager

Crystal Window & Door Systems promoted sales representative Vivian DeMarco to Regional Sales Manager.  DeMarco and her sales team are part of Crystal’s West Coast production affiliate Crystal Pacific.

– Experienced Professional Leads West Coast Sales Operations –

QUEENS, NY, October 11, 2022 –National manufacturer Crystal Window & Door Systems recently promoted San Diego account executive Vivian DeMarco to the position of Sales Manager.  DeMarco is the company’s first female sales manager and is now responsible for overseeing the entire West Coast territory sales operation at Crystal Pacific Window & Door Systems, Crystal’s West Coast production affiliate based in Riverside, CA.  Leading a team of four sales representatives who cover the entire Southern California region and beyond, DeMarco brings over 25 years of sales experience in the fenestration industry.

“Vivian DeMarco has always been a trailblazer in the window industry, long before other women joined the ranks of fenestration professionals,” said Sergio Garcia, President of Operations for Crystal Pacific.  “She has a tremendous sense of what builders, developers, and architects here on the West Coast want from window products and what will make their jobs easier.  This has translated into steady growth and a loyal customer base for Crystal Pacific, which just marked its 10 year anniversary.”

As Sales Manager, DeMarco is responsible for overseeing the strategic direction of sales for Crystal Pacific, guiding the sales team in developing their respective territories in line with the strategy, and coordinating between production operations and the sales team for product lead times, material availability, and project priorities. Focusing on ongoing professional development for the staff and training for new team members as company sales grow is a priority for DeMarco.She also continues to develop her existing territory in San Diego and Orange County.

“We are seeing growth in the commercial market with our commercial vinyl and aluminum products, and a major focus of my efforts will be expanding that,” said DeMarco.  “I am also working with production to anticipate builders’ needs and develop new products to deliver what they want in a more efficient manner.”

DeMarco joined Crystal Pacific in 2013 as the San Diego branch and distribution manager, then moved to sales when the branch activities were absorbed into the growing Riverside operations.  As Senior Account Executive for San Diego and Orange County, she rapidly expanded the customer base and built a positive reputation for the new West Coast manufacturing arm of Crystal Windows.

Prior to this, DeMarco was a longtime sales representative for Superior Windows & Doors, a territory manager for Cascade Windows, and a sales representative for Sommer & Maca Glass Industries, manufacturer of fenestration production equipment.  DeMarco earned a bachelor’s degree in communications from California State University, Fullerton.

“When I started in sales, I felt this was the best job I ever had, and I still feel that way,” said DeMarco.  “My territory is like my own small business for me to grow, but with the backing of a large company.  I see this same sense of ownership with my entire sales team. With so much potential for growth here on the West Coast, it’s a very exciting time for Crystal Pacific.”

Crystal Windows Receives National Green Sustainability Award

-NY Facility’s Rooftop Solar System Recognized by Major Trade Publication-

QUEENS, NY, September 15, 2022 –National manufacturer Crystal Window & Door Systems recently received a coveted Green Award for its commitment to sustainable operations. In the July/August 2022 issue of leading national trade publication Door & Window Market (DWM), Crystal was named one of the magazine’s annual Green Award winners for the new rooftop solar system at its New York City production facility.  The new system not only reduces the company’s electric needs and utility bills, but also reduces Crystal’s carbon footprint and contribution to greenhouse gas emissions.

“Crystal has always aggressively targeted ways to reduce energy usage and material waste in its production operations,” said Joseph Chang, Vice President of Production.  “Now with this major solar electric generating system, we have taken matters to a whole new level.”

After several months of design and construction, including a full roof renovation, the new one-MW,2,320-panel rooftop solar system is fully operational.  The system is expected to generate nearly one million kW-h annually, providing up to 35% of Crystal’s total electricity needs at this facility.  Crystal also utilizes hydropower for nearly 25% of its New York electricity needs. Attributed to the new system, the company’s recent electric bills already show a substantial reduction in utility-supplied electricity consumption.

Each year, DWM Magazine reviews fenestration industry products, production, and other corporate initiatives to highlight stellar examples of sustainable and environmentally responsible actions.  This year, Crystal was one of nine companies, along with industry giants Jeld-Wen and Assa Abloy, featured in the Green Awards. In prior years, Crystal won another DWM Green Award for its energy-efficient residential vinyl product line.

“Our New York headquarters and factory building has over 100,000 square feet of unshaded usable roof space, so solar panels just made sense,” said Steve Chen, President of Crystal Windows.  “Just as we are committed to providing state-of-the-art energy efficient products for home and building owners, we are committed to reducing our carbon footprint here in New York City and making our production facility as energy efficient as possible.”

According to the USEPA, replacing one million kW-h annually with solar energy eliminates over 1.5 million pounds of carbon dioxide per year from the atmosphere.  That is the approximate equivalent of eliminating the greenhouse gas emissions from over ¾ million pounds of coal burned per year or annually removing 154 passenger vehicles from the road or by replacing 26,860 incandescent lamps with LEDs.

Crystal Windows new 2,320-panel rooftop solar system at its Queens, New York City facility is expected to deliver about one-third of the factory’s electric needs annually.

The significant use of renewable energy at the New York City facility is just one of many environmentally sustainable programs Crystal employs across its five national production facilities and broad product lines.  Other initiatives include domestic material sourcing, scrap material recycling, extensive use of powder coat paint finishing on aluminum products, energy efficient facility operations, and optimized logistics for raw material and product transportation.

“Crystal truly appreciates the DWM Green Award this year for our rooftop solar system,” said Chen. “This was a great decision for our operations, a great way to help New York City and New York State achieve their greenhouse gas emission reduction targets, and a great way to create a more sustainable future for all.”

Crystal Windows Chairman Donates$1.1 Million for Queens College School of the Arts

Queens College President Frank Wu (left) and Queens Borough President Representative Tiffany Eason present proclamation to Crystal Chairman Thomas Chen recognizing The Chen Family gift to Queens College (photo by Crystal Windows)

-Entrepreneur Thomas Chen and Family Establish Sustaining Endowment-

QUEENS, NY, November 11, 2021 –Thomas Chen, Chairman and Founder of national manufacturer Crystal Window & Door Systems, and The ChenFamily are pleased to announce they have established a $1,105,000 endowment for Queens College in New York City.  The substantial endowment will support programs at the College’s new School of the Arts.  The endowment was announced by Thomas and his son Crystal President Steve Chen at a press conference held at Queens College on Wednesday, November 10th. The Thomas Chen Family/Crystal Windows Endowment will promote contemporary visual Asian art at Queens College through exhibitions, student scholarships, and a visiting artist program.

Three generations of The Chen Family present their $1.105 million endowment to Queens College (photo courtesy of Dominick Totino Photography and Queens College).

“I am proud to make this contribution on behalf of the Chen Family and Crystal Windows to Queens College,” said Thomas Chen.  “As someone who never had the opportunity to attend college, I believe supporting a prestigious local institution like Queens College with its long history of benefitting immigrants and first-generation Americans makes perfect sense.  This is the first major gift to the new School of the Arts, a subject near and dear to my heart.  This makes the endowment very special to me and a wonderful legacy for my family.”

Regarding the substantial gift to Queens College, President Frank Wu said, “Queens College is profoundly grateful for the generous support of Thomas Chen and The Chen Family, whose endowment will enable the college to offer exciting new programs and scholarships,” said President Wu. “At the same time, Thomas Chen’s remarkable life and outstanding career will inspire our students, showing them that with vision and hard work, the American dream is attainable.”

US Congresswoman Grace Meng and New York State Senators Toby Stavisky and John Liu were among speakers to address the audience, and they noted Crystal Windows’ growth and success, its support of Queens philanthropic and cultural institutions, and its commitment to New York.  Lee Fenerstock, President of the Queens College Foundation, and Simmi So, a current Queens College art student, spoke of what the endowment would mean to the College’s art programs.  The Chens also received a proclamation from Queens Borough President Donovan Richards recognizing their magnanimous action.

On behalf of The Chen Family, Thomas and Steve Chen presented the endowment to Queens College President Wu.  “Even though our operations are now national, Queens remains the home of Crystal Windows.  My family has always believed in sharing our good fortune to better the community,” said Steve Chen.  “We have a longstanding interest in art, and we have focused much of our philanthropy on supporting the arts.  Appreciation of art transcends the languages and borders that separate us.  Art is a force that unites people and the world, so The Chen Family is happy this endowment will support the arts and art education in Queens for many generations to come.”

Crystal Chairman Thomas Chen (left), President Steve Chen and Steve’s son pose with the endowment check presented to Queens College on November 10, 2021.

Entrepreneur Thomas Chen is a true American success story.  Speaking no English and with little money, he immigrated from rural Taiwan to the US in 1982 and worked several menial jobs.  Then in 1990 he launched his own very modest manufacturing company, Crystal Window & Door Systems in Queens.  The company grew steadily, expanded numerous times, and prospered.  Today as Chairman, Thomas continues to provide vision and strategic guidance to the Crystal family of companies, which his son Steve now leads.  His business acumen and accomplishments have been spotlighted over the years by national business publications, television news shows, and industry media and organizations.  Thomas remains a strong and prominent role model to many in the American immigrant and New York business communities.

Much of The Chen Family’s philanthropic activity is focused on the arts.  Thomas Chen is a founding member of the Taiwanese American Arts Council, which collaborates with the Queens Museum to support Asian artists throughout the city.  Over the years, The Chen Family has provided support to Queensborough Community College, Queens Theatre in the Park, the NYC Winter Lantern Festival, Flushing Town Hall, the Flushing Taiwan Center, and Queens College.

Queens College is a top-tier 4-year and graduate university within The City University of New York (CUNY) system.  Queens College enjoys a national reputation for its liberal arts and sciences and pre-professional programs.  The college has more than 20,000 undergraduate and graduate students and is located on a beautiful, 80-acre campus in Flushing, Queens.  It has been cited by Princeton Review as one of America’s Best Value Colleges for four consecutive years, as well as being ranked a U.S. News and World Report Best College and Forbes Magazine Best Value College due to its outstanding academics, generous financial aid packages, and relatively low costs.

New York City Noise No Match for Crystal’s New Acoustic Window

Crystal Windows supplied its new aluminum architectural AC85 Acoustic Window for sound control at Westchester Mews, a new multi-family residence adjacent to an elevated train line in the heart of the Bronx borough of New York City.

-Bronx Building Project Adjacent to Elevated Subway Selects Crystal –

QUEENS, NY, November 16, 2020 –A recently completed New York City multi-family mixed-use project located in the borough of the Bronx selected Crystal’s new AC85 Sound Reduction Window to control the location’s unwanted urban noise problem.  Located at 2044 Westchester Avenue, Bronx, NY, the 11-story Westchester Mews – Building A sits on a major commercial thoroughfare and only a few dozen feet from a busyMTA elevated subway rail line.  The AC85 aluminum window product line features a dual sash configuration with a deep master frame capable of delivering very significant acoustic sound transmission reductions, an impressive feature for demanding high-noise locations near highways, airports, railways, or busy urban streets.

The Crystal AC85 window’s sound control capability allows profitable development of properties which formerly were hampered by their noisy locations.  Similarly, existing buildings renovated with the Crystal AC85 window offer improved comfortable sound environments for occupants, greatly improving the value of the property.

“The selection of the Crystal AC85 window for the Westchester Mews project was a great choice,” said Jimmy Zhou, Crystal’s Account Executive.  “Located so close to an elevated subway line and a busy street, the residents of the new building are benefiting greatly from the noise reduction properties of the Crystal AC85 casement and fixed windows.”

The Westchester Mews project consists of two buildings.  The A-Building, situated on Westchester Avenue, utilized a total of 459 windows.  The front façade, which faces the busy street and elevated train tracks, was specified with 243 AC85 dual window systems with casement and fixed panels.  A majority of the Crystal window systems were assembled in large, mulled arrangements combining several AC85 units and an HVAC aluminum louver.

The Crystal AC85 Acoustic Casement and Fixed Window 7-⅞” master frames are thermally broken using an insulated strut system.  The heavy-duty dual sash windows deliver thermal performance of either U=0.29 or U=0.28, depending on which of the two glass packages specified for the project were used.

The AC85 window combinations were specially configured for the project.  Crystal crafted mock-ups early in the project for independent acoustic lab testing, field installation, and approvals from the developer, architect, and installer.  Independent lab testing certified an outstanding Outdoor-Indoor Transmission Class (OITC) sound reduction rating of 42 for the Crystal window mock-up.  OITC ratings more appropriately emphasize the lower frequencies typical of urban environments.  The rating indicates the decibel sound reduction from an outdoor source to the indoor environment.

For the rear courtyard-facing façade of the Westchester Mews A-Building, a sound attenuation window was not necessary.  To provide continuity for the overall building façade, this part of the project took advantage of the design characteristics and appearance of the Crystal 8500 Casement and 8510 Fixed Aluminum Windows which are similar to the AC85 Acoustic Window. Crystal supplied 216 of these standard windows, utilizing a continuous master frame option and mullion systems to combine window arrangements with PTAC louvers.  Both front and rear façade windows were finished in a durable AAMA 2604 powder coat simulated anodized silver paint, resulting in a consistent aesthetically pleasing overall appearance for the building.

The 203 PTAC louvers facilitating the use of individual room HVAC units for Westchester Mews A-Building were the AEL-42 model from Reliable of Geneva, AL and were sourced and factory installed in the window frames by Crystal.  The dual-sash AC85 windows were configured to accommodate an extra deep PTAC sleeve and Crystal outfitted them with an insulated “blank off” panel on the interior window sash frame.

All the Crystal windows for Westchester Mews feature 1-¼” insulated glass units (IGUs) with Vitro SB60 glass and Argon filling for energy efficiency.  Where needed for code compliance or other reasons, some IGUs were specified with tempered or laminated glass.  All the glass outswing casement sashes are operated by decorative European-style satin chrome handles and feature New York City approved limit opening devices. Accessories to facilitate quick, efficient, quality installation of the window systems included aluminum subsills, receptors, sill covers, mullions, and anchor clips and trim covers from Crystal.

Crystal also supplied windows for a second separate new building of the Westchester Mews project, located at 2047 Newbold Avenue. The B-Building has its front façade situated on a quiet residential street. With the rear façade facing the courtyard between the two Westchester Mews buildings,the B-Building has no need for ultra-high-end sound attenuating windows. Crystal provided 1,217 Magnus 4500 Commercial Vinyl Window uPVC Inswing Turn Only and Fixed Panelsas well as 305 Reliable AEL-42 PTAC louvers combined within large Magnus 4500 master frames for this building’s 332 openings.

Westchester Mews, LLC, of the Bronx, NY, was the project developer and Procida Construction Corporation acted as general contractor.  Architectural design was by Magnusson Architects and Planners of New York, NY, and Marvel Contracting Service of Queens, NY, was the fenestration installer.  Financing for the project was coordinated in part through the New York City Housing Development Corporation.

The two buildings of Westchester Mews offer 289 1-, 2-, and 3-bedroom apartments for defined income categories.  Residents enjoy on-site common rooms, laundry facilities, bike storage, outdoor terraces and green spaces, and proximity to public transportation and commercial shopping districts.  A new medical office for family and internal medicine is located on the ground floor of 2044 Westchester Avenue, convenient for residents of the building and community.

National Fenestration Magazine Salutes Crystal Window’s Stand-Out Pandemic Response

Named a 2020 Best Companies to Work For by US Glass Magazine, Crystal Windows was recognized for its pandemic response effort.  Crystal sales and production factory in New York implemented numerous safety protocols for employees and customers alike, as well as many other procedures.


-2020“Best Companies to Work For” Award Recognizes Top Industry Firms-

QUEENS, NY, November 10, 2020 –National manufacturer Crystal Window & Door Systems was one of a select few fenestration and façade companies to be featured by leading national trade publication US Glass as one of the media platform’s 2020 Best Companies to Work For.  Normally focused on compensation, benefits, and other cultural aspects a company offers its employees, US Glass decided this year to concentrate its 2020 Best Companies to Work For survey on what companies have done for employees and customers during the prolonged pandemic. Five leading companies including Crystal Windows were selected as winners and featured in the October 2020 issue of US Glass Magazine.

“It is rewarding that the tireless hard work, dedication, and creativity of my management team in serving our employees has been recognized on a national level by this prestigious industry publication,” said Crystal President Steve Chen.  “It is so hard to describe what New York City went through at the peak of this pandemic, and Crystal executives worked fearlessly to keep employees safe, engaged, and informed so they could be as productive as possible for our trade customers and the construction industry.”

US Glasseditors reviewed not only how companies managed their operations, but also how they communicated with employees, maintained a sense of community despite remote working, what policies were instituted to promote safety, health, and well-being of employees, and how companies connected with the community.

Crystal’s New York facility was deemed essential to supply critical construction projects and continued limited production for these projects using minimal staff during the height of the mandated shutdown in New York City, which was hit the hardest by the pandemic of any city in the nation.  A crisis management team of Crystal’s top executives met daily to address changing circumstances, communicate with those working remotely, plan for reopening when permitted, and coordinate with Crystal’s other production plants around the country.

“We used all forms of communication to reach our employees regularly to keep them updated on operating status, when they could expect to return to the plant, and what safety measures we were implementing,” said Chen.  “All employees that could work remotely did so, using our comprehensive computer platform to handle quotations, orders, and other projects.  We also reached out to customers frequently to let them know when to expect production and deliveries, and coordinate with their own changing conditions.”

During the peak of the shutdown in New York, Crystal offered a wage bonus, a meal allowance, and mileage reimbursement for employees to use their own vehicles to avoid commuting by public transportation, considered a high-risk factor for spreading the coronavirus. Crystal revamped production and administrative areas with extensive cleaning and disinfecting, enhanced and separated workstations, installed partitions where necessary for physical distancing, and repainted walls and floors of several areas of the factory.  Employees returning in person to the facility were provided with face masks and other protective equipment as appropriate and temperature checks were performed daily. In later months, Crystal’s HR department coordinated with New York-Presbyterian Hospital of Queens to provide employees during work hours a series of virtual workshops, led by doctors and other medical professionals, on various physical and mental health topics related to the pandemic.

“The Crystal team really went the extra mile for our construction trade customers while keeping our employees’ well-being top priority during the peak of the pandemic,” said Chen.  “Thankfully, we avoided layoffs, and as time progressed, we were able to ramp up production to normal levels and resume our regular operating hours.  Our sales across the country are doing well, we are introducing new products, and the company is emerging from the crisis stronger than before.”