Crystal Windows Promotes Vivian DeMarco to Sales Manager
Crystal Window & Door Systems promoted sales representative Vivian DeMarco to Regional Sales Manager. DeMarco and her sales team are part of Crystal’s West Coast production affiliate Crystal Pacific. – Experienced Professional Leads West Coast Sales Operations – QUEENS, NY, October 11, 2022 –National manufacturer Crystal Window & Door Systems recently promoted San Diego account executive Vivian DeMarco to the position of Sales Manager. DeMarco is the company’s first female sales manager and is now responsible for overseeing the entire West Coast territory sales operation at Crystal Pacific Window & Door Systems, Crystal’s West Coast production affiliate based in Riverside, CA. Leading a team of four sales representatives who cover the entire Southern California region and beyond, DeMarco brings over 25 years of sales experience in the fenestration industry. “Vivian DeMarco has always been a trailblazer in the window industry, long before other women joined the ranks of fenestration professionals,” said Sergio Garcia, President of Operations for Crystal Pacific. “She has a tremendous sense of what builders, developers, and architects here on the West Coast want from window products and what will make their jobs easier. This has translated into steady growth and a loyal customer base for Crystal Pacific, which just marked its 10 year anniversary.” As Sales Manager, DeMarco is responsible for overseeing the strategic direction of sales for Crystal Pacific, guiding the sales team in developing their respective territories in line with the strategy, and coordinating between production operations and the sales team for product lead times, material availability, and project priorities. Focusing on ongoing professional development for the staff and training for new team members as company sales grow is a priority for DeMarco.She also continues to develop her existing territory in San Diego and Orange County. “We are seeing growth in the commercial market with our commercial vinyl and aluminum products, and a major focus of my efforts will be expanding that,” said DeMarco. “I am also working with production to anticipate builders’ needs and develop new products to deliver what they want in a more efficient manner.” DeMarco joined Crystal Pacific in 2013 as the San Diego branch and distribution manager, then moved to sales when the branch activities were absorbed into the growing Riverside operations. As Senior Account Executive for San Diego and Orange County, she rapidly expanded the customer base and built a positive reputation for the new West Coast manufacturing arm of Crystal Windows. Prior to this, DeMarco was a longtime sales representative for Superior Windows & Doors, a territory manager for Cascade Windows, and a sales representative for Sommer & Maca Glass Industries, manufacturer of fenestration production equipment. DeMarco earned a bachelor’s degree in communications from California State University, Fullerton. “When I started in sales, I felt this was the best job I ever had, and I still feel that way,” said DeMarco. “My territory is like my own small business for me to grow, but with the backing of a large company. I see this same sense of ownership with my entire sales team. With so much potential for growth here on the West Coast, it’s a very exciting time for Crystal Pacific.”
Crystal Windows Receives National Green Sustainability Award
-NY Facility’s Rooftop Solar System Recognized by Major Trade Publication- QUEENS, NY, September 15, 2022 –National manufacturer Crystal Window & Door Systems recently received a coveted Green Award for its commitment to sustainable operations. In the July/August 2022 issue of leading national trade publication Door & Window Market (DWM), Crystal was named one of the magazine’s annual Green Award winners for the new rooftop solar system at its New York City production facility. The new system not only reduces the company’s electric needs and utility bills, but also reduces Crystal’s carbon footprint and contribution to greenhouse gas emissions. “Crystal has always aggressively targeted ways to reduce energy usage and material waste in its production operations,” said Joseph Chang, Vice President of Production. “Now with this major solar electric generating system, we have taken matters to a whole new level.” After several months of design and construction, including a full roof renovation, the new one-MW,2,320-panel rooftop solar system is fully operational. The system is expected to generate nearly one million kW-h annually, providing up to 35% of Crystal’s total electricity needs at this facility. Crystal also utilizes hydropower for nearly 25% of its New York electricity needs. Attributed to the new system, the company’s recent electric bills already show a substantial reduction in utility-supplied electricity consumption. Each year, DWM Magazine reviews fenestration industry products, production, and other corporate initiatives to highlight stellar examples of sustainable and environmentally responsible actions. This year, Crystal was one of nine companies, along with industry giants Jeld-Wen and Assa Abloy, featured in the Green Awards. In prior years, Crystal won another DWM Green Award for its energy-efficient residential vinyl product line. “Our New York headquarters and factory building has over 100,000 square feet of unshaded usable roof space, so solar panels just made sense,” said Steve Chen, President of Crystal Windows. “Just as we are committed to providing state-of-the-art energy efficient products for home and building owners, we are committed to reducing our carbon footprint here in New York City and making our production facility as energy efficient as possible.” According to the USEPA, replacing one million kW-h annually with solar energy eliminates over 1.5 million pounds of carbon dioxide per year from the atmosphere. That is the approximate equivalent of eliminating the greenhouse gas emissions from over ¾ million pounds of coal burned per year or annually removing 154 passenger vehicles from the road or by replacing 26,860 incandescent lamps with LEDs. Crystal Windows new 2,320-panel rooftop solar system at its Queens, New York City facility is expected to deliver about one-third of the factory’s electric needs annually. The significant use of renewable energy at the New York City facility is just one of many environmentally sustainable programs Crystal employs across its five national production facilities and broad product lines. Other initiatives include domestic material sourcing, scrap material recycling, extensive use of powder coat paint finishing on aluminum products, energy efficient facility operations, and optimized logistics for raw material and product transportation. “Crystal truly appreciates the DWM Green Award this year for our rooftop solar system,” said Chen. “This was a great decision for our operations, a great way to help New York City and New York State achieve their greenhouse gas emission reduction targets, and a great way to create a more sustainable future for all.”
Crystal Improved Terrace Door Rises to New Heights
Crystal Window’s Series 1450/1460 Aluminum Swing Terrace Door has been structurally and thermally enhanced and offers new hardware (hydraulic closer shown below), glazing, and a laboratory water-tested ADA low sill option. -Features Include ADA Compliant Sill, Enhanced Structural Performance, New Hardware – QUEENS, NY, August 30, 2022 –National manufacturer Crystal Window & Door Systems is pleased to announce its significantly improved Aluminum Series 1450 Out-Swing and Series 1460 In-Swing Terrace Doors are now available. This best-selling architectural product line has been reengineered and redesigned for elevated structural and thermal performance, with new features, options, and enhanced ADA compliance. Crystal’s Series 1450/1460 Terrace Dooris constructed with heavy-duty 0.093” wall thickness extrusion and a redesigned strong multi-chamber 3-¼” jamb frame, making it well-suited for high-rise and wind-prone installations. Superior thermal performance of the Series 1450/1460 door is achieved with polyamide strut thermal break and heavy-duty gasketing to achieve U-values as low as 0.32. This thermal performance far surpassesNew York City’s latest energy code specifications, one of the most stringent state or municipal energy codes in the country. The Series 1450/1460 door offers glazing of either 1” or 1-¼” dual- or triple-pane tempered insulated glass units, with low-E coatings and gas-filling options for further energy efficiency and sound attenuation. Crystal upgraded all the hardware selections for the Series 1450/1460to give the terrace door a sleeker look with even easier operation. The multi-point locking door features a new no-backplate door handle option which matches handles on Crystal’s high-end casement window products for continuity of appearance, and a separate cylinder keylock can be placed above or below this door handle. Slim heavy-duty barrel hinges provide years of perfectly aligned operation. A powerful adjustable hydraulic closer from leading German hardware manufacturer G-U (Gretsch-Unitas) features a concealed mounting plate and slide arm assembly designed for outswing door operation, which allows effortless operation of the door while maintaining the door’s sleek look on the interior. A bottom stile 10” kick plate is also available for the ADA-compliant Series 1450D door. The aluminum frame of Crystal’s Series 1450/1460Aluminum Swing Terrace Door is finished in durable environmentally sustainable powder coat paint, to either AAMA 2604 or 2605 performance standards. Architects and property owners can choose from a broad palette of standard and stock colors, two-tone (different interior and exterior) frame colors, and any custom color desired. Left: The Crystal Series 1450/1460Swing Terrace Door 3-¼” jamb frame features polyamide strut thermal break, 0.093” wall thickness extrusion, and heavy-duty weatherstripping. Right: The new contemporary no-backplate handle comes with a separate keylock option.
New Queens High-Rises Use Advanced Crystal Windows
Crystal Windows recently supplied 1,554 energy efficient MAGNUS commercial uPVC vinyl windows for three new construction multifamily buildings in Forest Hills, Queens, New York on a beautiful campus. -Manufacturer Supplies Over 1,500 High-Performance uPVC Windows for Project- QUEENS, NY, August 17, 2022 – Crystal Window & Door Systems, the award-winning national manufacturer, is proud to have furnished the recently completed multi-year Apex Place Apartments project with 1,554 high-performance commercial vinyl uPVC windows. The three affordable housing high-rise towers, each between 13 and 17 stories tall, were specified with Crystal’s premier extremely energy efficient MAGNUS Series 4500 window line. The three multi-family buildings, known as Apex One, Apex Two, and Apex Three, are located on the same residential campus near the Long Island Expressway (I-495) and 108th Street in the Forest Hills section of New York City’s Borough of Queens. Unplasticized polyvinyl chloride or uPVC has been in common use as a commercial window frame material in Europe for decades. Now uPVC is growing in popularity in America since it offers strength similar to aluminum with the superior thermal efficiency of traditional vinyl windows. Added benefits of the new material include low maintenance and inherent sound reduction properties. “We are seeing increasing demand for our MAGNUS commercial uPVC vinyl windows in all types of mid- and high-rise projects, especially because it provides exceptional comfortfor residents in multifamily properties,” said Sabrina Leung, Architectural Sales and Engineering Manager for Crystal. “Architects are embracing this material, specifying it here in New York and in all the major markets across the country.” Crystal’s uPVC MAGNUS 4500 In-Swing and Fixed windows were exclusively used throughout the three buildings at Apex Place. Virtually all the windows were very large in size and used combinations of 2 or 3 casement, fixed, and HVAC louver panels combined in expansive master frames. Most of the building’s window openings were nearly floor-to-ceiling, with window combinations commonly spanning 65-¾” x 88-⅝” or 65-¾” x 97-¾,” while some were exceptionally large at 81” x 104”. The Crystal MAGNUS 4500 window systems were a natural choice for such a project. The Crystal MAGNUS 4500 Series windows feature a strong cadmium- and lead-free multi-chamber 2-⅜” depth uPVC frame. Adding to the windows’ strength and ability to span large openings, frames and sashes have internal steel channel reinforcement. Both the MAGNUS 4500 In-Swing Casement and Fixed windows for this project were AW-PG70 rated. All the MAGNUS windows had standard white interiors and durable Grey or Medium Brown RenolitFX exterior foils. A standout feature of the Crystal MAGNUS 4500 In-Swing window is its compression dual-seal weather-tight technology. Other features include a multi-point locking system operated by a stylish high-quality handle. Project specifications also called for the inclusion of a New York City code approved limit opening device. For all the MAGNUS windows, thermal performance was enhanced by using Vitro SB60 glass and Argon gas for the 1-5∕16” dual pane insulated glass units (IGUs). The insulated glass package played a key role in the windows’ ability to surpass U-value 0.29 and SHGC 0.29 project specifications. The use of dissimilar thickness glass in the IGU, combined with the large overall IGU size and inherent sound attenuation properties of uPVC, delivered excellent OITC ratings of 30. Reduction of sound transmittance was an important specification requirement because the project is situated near a major highway. The 1,214aluminum model AEL-42 PTAC louvers for the project were manufactured by Reliable of Geneva, AL. Crystal sourced and factory fitted the louvers with the other vision glass windows into the MAGNUS master frames. The three new towers of the Apex Place Apartments provide 442 units of much-needed affordable housing. The project is particularly interesting in that the three new construction buildings and a new 4-story parking garage structure were nestled in amongst three existing NYC Housing Authority multi-family buildings. Along with the existing community center and expansive central green spaces, the new buildings create an integrated cohesive campus. The new towers are all equipped with rooftop solar panels and offer expanded community spaces, fitness rooms, children’s playrooms, and on-site laundry facilities. The owner/developer for Apex One, Two, and Three is Apex Place Association and Phipps Houses, both of New York, NY. Architectural services were provided by a partnership between Curtis & Ginsberg Architects of New York, NY, and FX Collaborative of Brooklyn, NY. Monadnock Construction of Brooklyn, NY was the general contractor for the three-building new construction project.
Crystal Windows Provides US Navy with New “Eyes” on Pacific
Crystal Pacific supplied new highly energy efficient MAGNUS uPVC commercial vinyl windows in sliding and fixed styles with special glazing for the classified activities building overlooking the Pacific Ocean at Point Loma Naval Base near San Diego Harbor. -Manufacturer Supplies uPVC Windows for San Diego Area Naval Facility – RIVERSIDE, CA, July 28, 2022 –An important classified facility at the Point Loma Naval Base is sporting new windows as it overlooks the Pacific Ocean near San Diego Harbor. The building, which has been described as a modern-day “technical lighthouse” for US Navy ships at sea was recently renovated with 95 new windows supplied by Crystal Pacific Window & Door Systems. The project involved numerous product, production, and delivery challenges which Crystal navigated well. First was the need for a window system that would stand up to the damaging effects of incessant salt sea air and UV sunlight. Besides the significant challenge of providing materials to a secure military facility job site, the Navy also imposed an incredibly aggressive timeline for project completion, to which Crystal and the fenestration installer responded with “all hands on deck.” “Crystal Pacific’s success with this project is a result of our great product lineup, the can-do spirit of our technical and production staff, and our sales team’s smooth coordination with the general contractor and Naval Base staff,” said Vivian DeMarco, Sales Manager for Crystal Pacific. All the windows were fabricated at Crystal’s Riverside, CA, factory. The general contractor and fenestration installer for the project was B3 Construction of San Diego. To handle the sea and sun environment, the 4-story west-facing building just 100 yards from the ocean was supplied with 95 Crystal MAGNUS Series 700 uPVC commercial vinyl windows with special glass options. The Crystal MAGNUS uPVC windows combine the strength of aluminum with the energy efficiency and low maintenance of vinyl windows. Crystal used two styles of MAGNUS Series 700 uPVC window for the Naval Base project. Most of the windows were the Series 700 single-slider rated R-PG55, and a few Series 700 fixed windows were also used with a CW-PG70 rating. Both windows feature strong, durable cadmium- and lead-free multi-chambered 3-¼” jamb depth uPVC frames. Crystal’s uPVC windows are easily capable of spanning large openings. The new MAGNUS windows were mulled onsite to form continuous horizontal ribbons spanning entire floors on the modernist building. The single-slider windows were used for openings as large as 60” wide by 53-½” tall and the fixed windows were used in sizes of 69-½” wide by 53-½” tall with a few 52” wide by 92” tall. The MAGNUS Series 700 single-slider features include dual brass rollers and pull rails for easy operation, reinforced interlocking sashes for a weather-tight seal, and a modern design automatic sash lock. To maintain the building’s original interiors and exteriors, the Crystal MAGNUS windows were finished with a durable bronze Renolit foil which is extremely resistant to heat, sun, salt, air pollution, and abrasion. Both Crystal MAGNUS Series 700 styles used have a 1” insulated glass unit (IGU) pocket. For this San Diego area project, the IGUs were all specified with dual pane tempered Cardinal triple coated LoE3-366, argon gas filling, grey tinting, with a few units fitted with obscured glass. The Cardinal LoE3-366 is noted for its superior thermal and sun control properties while maintaining the clearest views. The special glass package combined with inherent uPVC energy efficiency delivered U-values of 0.29 and solar heat gain (SHGC) of 0.21 for the Series 700 slider and U-values of 0.28 and SHGC of 0.23 for the fixed style. “Crystal is really quite proud of our products and performance with this project, including the final delivery which we made right on time,” said DeMarco. “Our customer, B3 Construction, as well as the property owner, the US Navy, are both satisfied and looking forward to working with Crystal again.”
Crystal Windows A Key Supplier in Rockaway Village Project
Crystal supplied nearly 9,000 architectural aluminum Series 8800/8810 windows for several buildings at the new construction Rockaway Village development in Far Rockaway, Queens, NY. -Manufacturer Provides Almost 9,000 Windows for Expansive New Development- QUEENS, NY, May 13, 2022 –National manufacturer Crystal Window & Door Systems is wrapping up its deliveries of thousands of new windows for the ambitious new development Rockaway Village in Far Rockaway, NY. The expansive multi-year new construction project is rejuvenating this neighborhood at the outskirts of New York City’s Borough of Queens, taking advantage of the convenient passenger and elevated subway rail lines, and replacing abandoned properties and empty lots with beautiful new apartment buildings and retail spaces. “We are very proud to be part of this exciting construction project at Rockaway Village,” said Sabrina Leung, Crystal Architectural Sales Manager. “Crystal’s design, engineering, and production capabilities and our on-site consulting expertise made us the perfect partner to supply our high-end architectural windows to these new properties.” Crystal has supplied five of the development’s large mid-and high-rise residential buildings with 8,843energy efficient architectural window products. Most of the Crystal windows used at the Rockaway Village project were configured in large combinations of in-swing casement, picture, and HVAC louvers. In many cases, the windows provide expansive views, spanning large floor-to-ceiling openings, up to91” wide by 107-½” tall. Each building also used 90° mullions to join windows at building corners, providing an attractive and exciting glass feature for occupants. The combination arrangements were facilitated using the Series 8800/8810 master frame option as well as several types of mullion systems. The five buildings Crystal supplied at the Rockaway Village project exclusively used the company’s high-end architectural aluminum Series 8800 In-Swing Casement and Series 8810 Fixed windows. The windows feature heavy-duty 2-⅝” deep frames with corner key reinforcement. Both the casement and fixed windows use advanced polyamide strut thermal break systems for enhanced thermal performance. The window sashes offer 1-¼” IGU pockets and provide a zero-sightline look. A continuous master frame option allows the combination of multiple styles in one opening. The Crystal Series 8800 In-Swing Casement is rated AW-PG100/PG80. The Series 8810 Fixed/Picture window is rated AW-PG75. Specified with clear, tempered, or laminated glass panes, the insulated glass units (IGUs) for the windows were also specified with Guardian SN68 low-E glass coatings and Argon gas filling to deliver outstanding energy efficiency. To accommodate individual apartment HVAC units, several thousand of the Series 8810 Fixed window frames were fitted with AEL-42 model louvers by Reliable of Geneva, AL. Crystal supplied the PTAC louvers and factory installed them into the window frames prior to jobsite delivery. The Crystal Series 8800 In-Swing Casement uses 4-bar concealed hinges and a triple compression gasket seal. For safety, all the Series 8800 Casement windows were fitted with NY City code certified opening limit devices. In apartments designated for seniors, Crystal equipped the operating casements with ADA compliant hardware. Installation accessories for all the Series 8800 and 8810 windows included subsills and receptor systems, as well as H-, 3-piece, and 90° corner mullions. As the windows’ thermal strut construction allows for window frame interiors and exteriors to be different colors, all the windows received an extremely durable two-tone AAMA 2605 powder coat paint finish, with bronze exterior and white interior frames. Electrostatically applied powder coat paint, which virtually eliminates VOC compounds, is noted for its environmental sustainability, uniform coating, color properties, and weather resistance. Rockaway Village is developed and owned by Phipps Houses of New York, NY, one of the largest non-profit developer and owner of affordable housing in the Metro Area. When fully completed, Rockaway Village will offer 1,700 new apartments in 8 buildings, which range from 8 stories to 15 stories, along with over 120,000 sq. ft. of commercial and community space, landscaped courtyards and outdoor gathering spaces, and tree-lined streets and walkways. The terminus of the Long Island Railroad Far Rockaway branch is at the east end of the development, and the west end is across the street from New York City’s A-TrainMott Avenue elevated subway station. Marvel Architects of New York, NY, is the design firm for the entire Rockaway Village development, andLettire Construction, also of New York, NY, is the general contractor. Longtime Crystal customer Marvel Contracting Service (not related to Marvel Architects) of Queens, NY, served as the fenestration installer.
Crystal PacificWindow & Door Systems Marks 10 Years of Growth
Above: Crystal Pacific President of Operations Sergio Garcia (third from right) with team members. Below: are recognitions and congratulations from elected officials. – Manufacturer Now Employs 90 and Offers Many Product Lines – RIVERSIDE, CA, April 27, 2022 – Crystal Pacific Window & Door Systems, the west coast affiliate of national manufacturer Crystal Window & Door Systems, marks its 10th year of operation and growth since opening its doors in May of 2012. Launched by the national company’s founder and Chairman Thomas Chen, Crystal Pacific (also referred to as Crystal California)was started to bring quality vinyl energy efficient windows and doors to remodeling and new construction general contractors, builders, and property managers in California and neighboring states. “The past ten years have been very exciting for Crystal Pacific, as we have grown significantly in terms of sales, job creation, and product lines,” said Sergio Garcia, Crystal Pacific’s President of Operations. “We have expanded from simple residential vinyl windows into manufacturing aluminum and commercial vinyl windows and doors for all types of renovation and new construction projects. We tripled the number of employees working here in Riverside to 90 in the past 10 years.Crystal Pacific now ships products up and down the west coast, and for certain special projects, across the country.” Crystal Pacific is a national leader in the fabrication of commercial uPVC vinyl windows and doors for mid-and high-rise properties with its MAGNUS products. These highly energy efficient products combine the best features of two window frame materials – the strength and durability of aluminum and the superior thermal performance of vinyl. Crystal Pacific’s 116,000-ft2factory and headquarters are located at 1850 Atlanta Avenue in Riverside. The property was purchased by Chen during the deep economic downturn hitting southern California at the time because he believed the potential of the region was exceptional. By investing in the region and creating jobs, Crystal Pacific was part of the resurgence of the Riverside, CA business community. The company’s steady growth and job creation was noted with certificates of recognition from Riverside Mayor Patricia Lock Dawson and Riverside County Supervisor Chuck Washington, and by a congratulatory letter from US Senator Dianne Feinstein. The company is planning several customer and employee activities to celebrate the anniversary throughout the year. Crystal Pacific windows are installed at many notable properties in Southern and Northern California, including Avalon Bay Public Market development in Oakland, TownePlace Suites by Marriott at the San Diego airport, the St. Bernardine Radiation Therapy Center in San Bernardino, Hyatt Place Riverside, and Monticello Village luxury residential development in Santa Clara. The company plans to continue its growth with additional product lines, equipment, and customer services in the coming months.
Ask About Crystal Windows Aluminum Fast Lead Time
In a bind? Are openings ready for windows but delivery is still months and months away? We have you covered. Thanks to recent process improvements, we have dramatically cut down the lead time on all aluminum products. Call your Crystal representative to find out how to get a truckload shipment of Architectural-Rated Aluminum windows in 9 weeks*! *Standard product features. Specialty glass, hardware, or color finish may extend this lead time. Lead time is subject to change without prior notice.
Crystal Windows Reduces Carbon Footprint with Solar Energy
– Manufacturer’s Rooftop System Reduces Conventional Energy Needs – QUEENS, NY, April 4, 2022 – Crystal Window & Door Systems has completed installation of a large new almost 1 MW solar electricity generation system on the rooftop of its headquarters and main production facility in Queens, NY. The system includes over 2,300 solar panels and is expected to generate nearly one million kW-h annually, offsetting about 35% of the manufacturer’s overall electricity needs. The Crystal system is one of the larger systems in Queens and New York City. “Our New York headquarters and factory building has over 100,000 square feet of unshaded usable roof space, so solar panels just made sense,” said Thomas Chen, Chairman and founder of Crystal Windows. “The new solar electricity generation system is a perfect complement to Crystal’s emphasis on product energy efficiency. Just as we are committed to providing state-of-the-art energy-efficient products for home and building owners, we are committed to reducing our carbon footprint here in New York City and making our production facility as energy efficient as possible.” Adding to the environmental benefit, Crystal also utilizes sustainable hydropower for much of its electricity supply. According to the USEPA, replacing one million kW-h annually with solar energy eliminates over 1.5 million pounds of carbon dioxide per year from the atmosphere. That is the approximate equivalent of eliminating the greenhouse gas emissions from over ¾ million pounds of coal burned per year or annually removing 154 passenger vehicles from the road or by replacing 26,860 incandescent lamps with LEDs. Crystal partnered on a 25-year Power Purchase Agreement (PPA) with Amergy Solar, a New York-New Jersey regional provider of solar energy generation systems for commercial and residential properties. With a PPA, the solar system provider owns and maintains the solar generation equipment installed on the customer’s premises while the customer simply purchases the electricity generated at a significant discount over rates from the local utility. PPA’s are generally transferrable upon resale to new building owners, thus enhancing a property’s value. Crystal’s solar energy generation system was several months in design and construction. To determine the appropriate scale of the system, Crystal’s energy usage patterns, available roof space, and roof structure were reviewed. Then the interface between Crystal’s existing electric system within the building and Con Edison’s electricity distribution system was upgraded, the roof surface was renovated, permits for the installation were secured, and required inspections completed. A custom racking and bedding system was designed and fabricated for Crystal’s solar panels, with a 10-degree slope and a non-roof-penetrating connection system. The entire system is comprised of 2,320 solar panels, associated racks, and 18 electrical power inverters. “Ultimately our new solar generation system will offset about 35% of Crystal’s total electricity usage,” said Chen. “We will purchase that electricity generated by the solar system on our factory rooftop from Amergy, thereby saving with lower electricity rates. This was a great decision for our operations, a great way to help New York City and New York State achieve their greenhouse gas emission reduction targets, and a great way to make the environment greener for everyone.”
Crystal Windows Expands YouTube Channel Offerings
– Includes Videos Providing Step-by-Step Installation Assistance – QUEENS, NY, March 15, 2022 – National manufacturer Crystal Window & Door Systems has expanded its trade customer support services with a series of online instructional videos to assist with vinyl and aluminum window and door installations. Established on the popular YouTube platform, the Crystal Window & Door Systems NYC Channel offers brief step-by-step video guides to help trade customers with common situations such as installing window hardware, adjusting sliding window rollers and swing-door hinges, and adding window opening control devices. This supplements existing material on the channel. “We developed a couple of videos a while ago to serve as in-house training tools for our after-service team,” said Sabrina Leung, R&D/Engineering Manager. “They proved very helpful, so we decided to test them with some of our window installer customers. The feedback encouraged us to make them readily available for all our trade customers.” Crystal’s New York Sales Showroom team asked their window installation customers for their most common installation challenges, and Crystal’s Field-Service team inventoried the most frequent field adjustment service calls they are asked to make. The teams developed a list of situations they felt could be handled with instructional videos and the engineering staff created additional videos for the Crystal Windows YouTube channel. “If Crystal trade customers can complete an installation and perfect the window or door operation with minor adjustments to suit the field conditions by following one of our instructional videos, then the job is finished faster, the home or building owner is satisfied, and callbacks are eliminated,” said Leung. “Our videos are allowing us to help our customers in the field without delaying a project by having our service technicians visit a jobsite.” Crystal is developing new videos for assistance with screens, metal stop installations, locking point adjustments, and custodial locks, as well as highlights for new Crystal products being introduced this year. To see the Crystal installation and adjustment videos online, search YouTube for Crystal Window & Door Systems NYC and click on the company channel link. Or visit https://www.youtube.com/channel/UC25ZwkofsDaMGbS807oaXAQ and click on “videos” to see the entire selection currently available.
