Pennsylvania State Rep Karen Boback Tours Crystal Windows

BENTON TOWNSHIP, PA, May 24, 2018 – Karen Boback, the Representative from the Pennsylvania House for the 117th District, recently toured the new Crystal Window & Door Systems production facility in Benton Township, Lackawanna County, PA.  Crystal Windows is a national manufacturer of vinyl and aluminum frame windows and their Northeast PA 336,000-ft2 factory, only a little over two years old, is one of the newest and fastest growing industrial facilities in State Representative Boback’s district.

During the tour Representative Boback viewed the impressive operation which currently employs over 90 workers producing insulated glass units, vinyl and aluminum frame windows, and aluminum frame doors.  She also had the opportunity to meet Crystal President Steve Chen, learn of Crystal’s expansion plans, and discuss the needs of businesses regarding high school and community college career guidance, education, and training for potential future industrial workers.

“It was great that Representative Boback was able to see our factory here in Northeast Pennsylvania and get a sense of how committed Crystal is to the region and its workforce,” said Chen.  “With her background and support for education at all levels, she understands just how important education and vocational training is to the future of manufacturing in Lackawanna County.”


Crystal Windows Executives Expand Corporate Roles

National manufacturer Crystal Window & Door Systems is pleased to announce that its Chief Operating Officer Steve Chen has been appointed as President. Company founder Thomas Chen previously held this position, and he is now named Chairman. The new corporate roles are effective March 1, 2018. The promotion of Steve Chen reflects his expanding role in directing the strategic initiatives and operations of Crystal Windows, as well as its related subsidiaries and affiliates across the country. It also marks the smooth transition from the founding generation of this family-owned business to the next generation. “Steve’s leadership has brought Crystal to new heights, and he has many exciting plans for this company going forward,” said Thomas Chen, Crystal Chairman, and Founder.

Since taking the role of COO four years ago, Steve has focused on integrating Crystal’s primary operations in New York with its other national production facilities in St. Louis, Scranton, Chicago, and Riverside, CA, resulting in greater capacity, flexibility, and responsiveness. He expanded the company’s staff of sales, customer support, and engineering professionals to meet the more sophisticated needs of Crystal’s customers. Steve embarked on a significant investment in a new multi-million dollar enterprise-wide
computer system to manage the company’s quoting, sales, production, delivery and other vital operations, and allow qualified trade customers to quote and place orders directly in the Crystal system. Under his direction, the company also invested in major new
equipment and expanded factory space at all its locations.

In other activities, Steve Chen served as the President of the 100-member Northeast Window & Door Association, completing the successful merger of this organization with the national Window & Door Manufacturers’ Association. He serves as a judge for Window & Door Magazine’s national annual industry achievement award program, and he is active with much local business, community, charitable, and educational organizations.

Thomas Chen started Crystal Windows in 1990, after coming to America from his native Taiwan and working in several jobs in New York City. With drive, entrepreneurial spirit, and an instinct for an opportunity, he built Crystal into a national fenestration leader.
Crystal now produces nearly 500,000 windows and doors per year has a national workforce of over 700, and boasts almost one million square feet of manufacturing space. Philanthropically, Thomas established several organizations to promote Taiwanese culture and art, and to support higher education programs for immigrants. Besides his philanthropic and charitable endeavors, Thomas will continue his corporate involvement with strategic investments to serve the design and construction market.

Crystal PA Adds New Comprehensive State-of-the-Art Glass Line

BENTON TOWNSHIP, PA, January 26, 2018 – Continuing the expansion of capabilities at its Northeast Pennsylvania production center, national manufacturer Crystal Window & Door Systems recently added a new state-of-the-art insulated glass unit (IGU) fabrication line at its Benton Township, PA factory.

The new equipment has the ability for automated assembly of triple pane insulated glass units (IGUs). With an investment of several million dollars, the new equipment has greatly increased capabilities and overall window production capacity for the manufacturer. “We specified and purchased top of the line equipment from leading

Manufacturer of Commerical windows in CAUS manufacturers, including GED Integrated Solutions and Billco Manufacturing, to create our new automated insulated glass unit line,” said Steve Chen, COO for Crystal. “This allows our Pennsylvania factory to complete many more window orders much more quickly and automates the production of energy efficient triple IGUs. Now Crystal can rapidly produce triple panes, as well as double panes, with improved uniform quality.” The new glass line includes several cutting, washing, spacer, IGU, gas filling, and grid fabrication components, which were integrated into one seamless operation. Three of the central components of the new IGU line were provided by GED Integrated Solutions of Twinsburg, OH. The GED Automated Tri-Lite Assembly System (ATLAS) allows triple-pane and dual-pane IGUs to be fabricated quickly and efficiently without any operator handling of center glass panels. Using automated “touch-free” Bernoulli vacuum lift technology to suspend the middle lite, the ATLAS equipment ensures contamination-free placement and alignment of triple IGUs. The ATLAS system delivers newly assembled IGUs to a GED Smart oven.

The GED Intercept i-3 spacer frame equipment accommodates steel coil of different alloys including stainless steel and tin plate, and in varying widths. Through precise control and rapidly selecting from the preloaded 10-spool rack, the GED system can produce variable thickness spacers, automatically. Billco Manufacturing of Zelienople, PA supplied its Z-Series automated glass cleaning system which accommodates glass thickness up to 19 mm and panel widths up to 96”. The Z-Series is engineered for easy maintenance and cleaning, greatly reducing operating expenses and downtime. Integrated Automation Systems OptiGas of Bedford Heights, OH, supplied its Automatic Free Fall Glass Loader, which directly integrates with the new glass cutting system and can drop glass from two sides in sizes up to 96” x 130”. The glass loader is synchronized with the new Billco CNC 2200 system featuring the Z-95 cutting head with edge deletion.

The equipment utilizes glass optimization software, precise CNC controls, and a rapid servo-controlled cutting wheel to cut glass accurately and reliably. Rounding out Crystal’s comprehensive new glass line are two more major pieces of equipment. The FastGas argon filling and monitoring system, also from Integrated Automation Systems, can fill and verify standard IGUs in as fast as 10 seconds with one operator. Using “Twin-Turbo” precise and reliable technology and automatic calibration, the system dramatically improves argon filling efficiency and quality. Its OptiClose Plug easily and quickly creates a solid mechanical seal, for the argon fill port, a vast improvement over screw inserts. Last, but not least, a “between-the-glass” grid fabrication line by Dailey Automation Systems automatically optimizes, cuts, and notches flat and contour grids by batch without operators. Installation of all the glass line components was accomplished using equipment supplier and in-house technicians. Crystal Pennsylvania has hired 9 additional employees for the new glass line and related operations. Crystal is planning additional equipment acquisition for the PA factory for 2018, including vinyl window assembly machinery enabling most of Crystal’s vinyl windows and doors to be made in PA as well as New York.

hiladelphia Project Spotlights Crystal Windows’ Expertise

Philadelphia Project Spotlights Crystal Windows’ Expertise

‐Manufacturer’s Engineering and Production Capabilities Save Time and Money on John Fox Towers‐

FLUSHING, NY, April 9, 2018 –National manufacturer Crystal Window & Door Systems tapped its robust corporate resources to deliver substantial cost and time savings on a recent Philadelphia window replacement project. Innovative thinking, value engineering, custom-made installation accessories, and good affiliate business relations were all brought to bear by Crystal to provide a curtain wall retrofit alternative for John Fox Towers. The 17-story brick 1960s era apartment building located at 22 South 22nd Street in central Philadelphia underwent a major interior and exterior renovation in 2017. A significant challenge for the renovation was the planned replacement of 17 narrow vertical full building height curtain wall bays or ribbons which provided the bulk of the building’s fenestration.

The building owner, general contractor, and architect faced an expensive, complex and time-consuming curtain wall replacement effort. “Recognizing the fenestration challenges the project team faced, Crystal Windows stepped forward to assess the situation and develop a creative alternative solution,” said Rob Dorsky, Crystal’s Regional Sales Manager. The crux of the Crystal solution lay in leaving the curtain wall structure and spandrel panels in place, removing the existing vision glass sashes, and using custom accessories install new windows and new insulated panels over the original spandrel ones. “With the Crystal solution, the curtain wall look was maintained, but the time, effort, expense, disruption, and impact on tenants was avoided,” said Vincent Grieco, Crystal’s Technical Manager and a key driver behind the plan. “To successfully and safely achieve this goal, the full talents and resources of Crystal’s engineering, production, and professional affiliate and building materials partners were employed.” First, Crystal brought in the noted building structural analysis firm Porcello Engineering of Pine Brook, NJ, to perform in collaboration with the project GC and architect a comprehensive assessment of the existing curtainwall structure’s integrity.

The engineering analysis involved detailed on-site inspection of exposed areas and probes within the hidden wall interiors of the curtainwall system. Key to the assessment was the engineering determination that the current structure could carry the additional load of new aluminum windows and panels plus installation accessories. Crystal’s in-house engineering staff worked to design new special mounting brackets, interior trim pieces and exterior covers for the new Crystal aluminum slider windows and second-generation insulated panels. The company’s 3-D printing equipment provided samples and models of the various new components to assure the architect and the fenestration contractor the installation would be safe, secure, and expedient. Crystal also had Porcello Engineering review and approve the proposed installation materials and methods. Then Crystal’s aluminum extrusion affiliate, Gateway Extrusions in Union, MO, stepped up to cut new dies and extrude the custom-designed aluminum components. Laminators, Inc. of Hatfield, PA,supplied the 455 second-generation aluminum insulated panels.

The panels feature a polypropylene corrugated core sandwiched between 0.32” aluminum skins which were finished in a custom “Coppertone” color paint. Two panels were used per replacement window to match with the unequal offset sashes of the sliders. With new additional 2” thick DOW Super TUFF-Rpolyisocyanurate insulation sandwiched in between, the new panels were installed over the original curtain wall panels using a custom fabricated clip system. Crystal supplied 338 new aluminum heavy-commercial windows for the John Fox Towers project. The majority of the window units supplied were Series 5600 aluminum 2-lite sliders. This 3-¼” jamb window is AAMA AW-PG40/AW-PG50 rated and features sash clip locking pull rails. Adding to the building’s architectural aesthetics, the slider windows were specified with unequal sash widths to match the configuration of the new insulated panels. The new windows were secured to the existing curtain wall structure and mated with the new panels using custom fabricated installation accessories. For the building’s staircases and hallways, the Crystal Series 5500 aluminum double-hung window was employed. This 3- ¼” frame depth window is AAMA CW-PG60 rated and features full width top and bottom rail sash clip locks.

These windows were specified with ¼” laminated glass IGUs for safety and Ultra-Lift balances for ease of operation. All the new Crystal replacement windows were supplied with 2-½” face flange frames and metal sash stops, and they were finished with an environmentally sustainable durable AAMA 2604 bronze powder coat paint finish. The energy efficiency of the 1” double pane insulated glass units for all the windows was further enhanced by the use ofVitro Solarban 60 glass and Argon gas filling. The standard and custom-fabricated installation and finishing trim included L-clips, H-mullions, special trim covers, flashing, and historic and regular profile snap trim. All the exposed accessory surfaces were finished with the AAMA 2604 bronze powder coat paint finish to match the windows. John Fox Towers originally was named Sidney Hillman Apartments for the legendary garment workers’ union leader and was built in his honor by the Amalgamated Clothing Workers Union in 1967. The residential building offers affordable senior living with 273 apartment units.

It is located in the heart of the museum district in Center City Philadelphia, with convenient bus and light rail service nearby. The building was completely rehabilitated inside and out to improve energy efficiency, with new climate control systems, exterior lighting, new Crystal fenestration, roofing, and water heating systems. To encourage residents to get out of their apartments more, the developer renovated common areas with a gathering space, computer and library center, and an indoor community garden. The new owner and developer of The John Fox Towers building is the Vitus Group of New York, NY. Apollon Contracting of Roslyn Heights, NY, was the General Contractor, and the fenestration and panel installation firm were Eureka Metal and Glass Service of Philadelphia, PA. Kramer + Marks of Ambler, PA, was the project architect. Porcello Engineering supplied special fenestration engineering services, and the Laminators insulated panels were supplied through A-Porcel Distributors of Bronx, NY.

NEWS RELEASE Media Contact: Bob Nyman, Livingston Marketing 201‐262‐2556/

Commerical window manufacturer

Steve Chen Named a Northeast PA Top Young Executive

– Crystal COO Recognized by Regional Business Journal’s 20 Under 40 List – FLUSHING, NY, December 14, 2017 – Steve Chen, COO for award-winning national manufacturer Crystal Window & Door Systems, has been recognized by the Northeast Pennsylvania (NEPA) Business Journal, in its December 2017 issue, as one of the 2017 Top 20 Under 40 young executives in the region. Winners were selected for their contributions to their companies and their impact on the economic vitality of the area. Under Steve’s direction, Crystal Windows has launched and significantly expanded manufacturing operations at its new Lackawanna County facility north of Scranton just off I-81.

“When Crystal purchased its new plant in Northeast Pennsylvania in 2015, we made a commitment to use local and regional businesses as much as possible and hire local employees,” said Steve Chen. “To date, over 80% of our multi-million dollar investment to renovate and operate the factory in Benton Township has been with Pennsylvania businesses, and we’ve added over 90 employees from the local community.”

In less than two years, Crystal has renovated nearly one-half of its 336,000- ft2 factory building, started and expanded production operations, purchased and installed new production equipment, hired almost 100 local workers, and produced over 20,000 windows and doors. Last year, Crystal Pennsylvania was a finalist in The Greater Scranton Chamber of Commerce SAGE Awards – New and Emerging Company category. Crystal’s start-up, growth, and accomplishments in Northeast Pennsylvania have been recognized by several state and county officials and agencies, and they have been the subject of news stories in several media outlets, including WBRE TV-28 and the Times-Tribune.

Steve is strongly committed to growing with the Northeast Pennsylvania community, and he is active with The Greater Scranton Chamber of Commerce and other area business groups. Earlier this year, Steve penned a widely published opinion piece on the reasons why Crystal selected NEPA for its corporate expansion.

Besides the growing Lackawanna County factory, Steve oversees the operation of the corporation’s four other plants located around the nation. He is increasingly a leader in the fenestration industry, was recently past president of the Northeast Window & Door Association, and he serves as a judge for Window & Door Magazine’s annual national industry award competition. Steve graduated from Penn State University with a degree in economics

Crystal Executive Highlighted in Leading Industry Publication

Sabrina Leung Part of Feature Article on Women in Fenestration – FLUSHING, NY, November 8, 2017

National manufacturer Crystal Window & Door Systems is pleased to announce that another company executive has received major industry recognition. Sabrina Leung, Manager of Architectural Sales and R&D, is featured in US Glass Magazine October 2017 issue in its article highlighting top Women in the Glass Industry. Ms. Leung is one of 24 senior managers recognized by this leading national industry publication for making their mark in a traditionally male-dominated business.

“Sabrina is a tremendous asset to Crystal,” said Steve Chen, Crystal Chief Operating Officer. “Her insights and leadership have driven Crystal to become an innovative, customer-focused manufacturer. It’s no surprise that her accomplishments have been recognized by the industry.”

In addition to architectural sales, Ms. Leung also directs the company’s R&D/Engineering Department in developing new products and product features. This team of expert engineers also prepares construction and installation shop drawings, and custom accessories and prototype profiles with 3-D printer modeling.

Ms. Leung joined Crystal in 2004. “Crystal has always provided opportunities for me to take on new challenges and grow,” said Ms. Leung. “I started as a sales representative out of college, learning all I could about Crystal’s product line. Now I oversee entire teams of experienced R&D engineers, architectural sales professionals, and customer support staff, developing new vinyl and aluminum window products and handling multi-million dollar projects.”

“Crystal supplies some very complex projects that are not simple cookie-cutter designs,” said Ms. Leung. “More and more engineering and custom design work is involved in new construction, total rehab, and historic property window projects. Our sales and engineering teams work very effectively together for our customers.”

With influence on the company extending beyond her department, Ms. Leung is a member of Crystal’s executive management team which meets weekly on the company’s strategic plans. She works closely with the production team to bring new products from drawing board to fabrication.

Ms. Leung has been recognized by the Queens Courier, one of the largest media outlets for the New York City borough of Queens, with its Top Women in Business award. She holds a Bachelor’s Degree in Electrical Engineering from Ohio State University, a Master’s Degree in Risk Management from St. John’s University and she has completed several professional courses in business and management.

Crystal Windows Ranked Amongst Largest NY Area Minority Firms

The recognition of national award-winning manufacturer Crystal Window & Door Systems’ success continues as the company was once again included in the major business ranking of New York City area minority-owned firms. In its March 13, 2017 edition, noted publication Crain’s New York Business ranked Crystal Windows 12th on its annual list of the New York area’s largest minority-owned companies. Others on the list this year include perennials Sigma Plastics, Goya Foods, Palladium Equity Partners, Bartlett Dairy and several other relatively large firms new this year. Crystal Windows has been included in the Crain’s list for the past 20 years, since 1998.

The Crain’s list is comprised of the largest privately held firms that are at least 51% minority-owned and headquartered in New York City or in seven surrounding New York and New Jersey counties. The ranking is based on annual company revenues from the prior year. Before 2014, the list included 25 top minority companies, but in recent years it has been reduced to only the top 15 firms.

“I’m extremely proud that Crystal continues to excel and be recognized by Crain’s,” said Steve Chen, Crystal’s COO. “With 20 million diverse people and tens of thousands of minority-owned companies in the New York metro area, this makes the recognition even more significant. We owe it all to our dedicated workforce, our loyal trade customers and the appeal of our energy efficient made-in-America fenestration products.”

Crain’s, the region’s premier weekly business magazine published in print and online, also produces a TV business show featuring notable New York entrepreneurs and their stories. Crystal Windows and both its CEO Thomas Chen and COO Steve Chen have been featured or included in the magazine’s articles, recognitions and TV show many times in the past. Last year Steve Chen was recognized as one of Crain’s 2016 Top 40 Under 40 Young Business Executives, and Thomas Chen and Crystal’s American success story was featured on Crain’s NY Stories TV show in 2015.

Crystal New Aluminum Window Earns Industry Award

FLUSHING, NY, January 5, 2017 – Crystal Window & Door Systems is pleased to announce that one of its new products has recently earned a national industry recognition. The Crystal Series 8500/8600 aluminum projected window line, available in a variety of styles and feature options, was named the US Glass Magazine’s 2016 Readers’ Choice Award winner in the Window Products category. The window was introduced by Crystal in the Spring of 2016 and has been supplied to several notable projects already, including the major renovation of the largest hotel on Long Island (NY), the Long Island Marriott in Uniondale, NY.

At the end of each year, US Glass Magazine conducts a survey of its subscribers to select the best new products featured in the publication’s Product Showcase section, the Annual New Products Guide, and advertised throughout the year. The Readers’ Choice Awards include categories for glass, window, door, hardware and equipment, and subscribers review hundreds of new products to vote for the best in each category.

“We are very proud of our Series 8500/8600 aluminum line,” said Sabrina Leung, Crystal’s Architectural Sales and Engineering Manager. “The Readers’ Choice Award in US Glass Magazine confirms the broad national appeal of this high-end window with professionals in the fenestration industry.”

Intended for commercial and multi-family building applications, the Crystal Series 8500/8600 aluminum window line is available in four styles – outswing casement, fixed, project-out awning and project-in hopper. Standard with a strong durable 2-⅝” (Series 8500) or 3-¼” (Series 8600) depth frame and 1″ or 1-¼” insulated glass, the line boasts outstanding AAMA architectural ratings from AW-PG80 to AW-PG100. Of great appeal to owners, architects and installers is the continuous single master frame which offers the ability to combine up to three windows of the same or varying styles in one grouping.

“Our new Series 8500/8600 aluminum window line master frame allows property owners and designers to achieve a modern fenestration look while saving time, effort and money over traditional vertical ‘stacking’ and horizontal ‘ganging’ of separate windows using mullions,” said Leung. “High End European style hardware, a face flange frame option, as well as custom installation trim and panning accessories ensure this product line stands out from the crowd.” Other Crystal products recognized by the industry in 2016 include the popular residential Series 200 vinyl window line. Another leading trade publication, Window & Door Magazine, highlighted the Crystal Series 200 in its October 2016 Energy Efficiency feature and its June/July 2016 Windows on Display showcase. US Glass Magazine is the most widely read architectural glass industry magazine and is the official publication of the Glass Association of North America (GANA). The magazine is offered monthly in print and online, with additional special issues during the year. US Glass also provides a daily email news service to subscribers, with the latest industry news, product information, and commentary and observations of leading industry experts.

### Crystal Window & Door Systems is one of the top 35 manufacturers in North America of replacement and new construction vinyl and aluminum window and door products and high-end fenestration systems. Crystal offers a full product line, rapid order-to-delivery times, quality workmanship, innovative product features, outstanding value, and an experienced and knowledgeable staff. Headquartered in New York, the company operates a national network of factories, branches, subsidiaries and affiliates in California, Illinois, Missouri, Ohio, and a new large Pennsylvania facility. For further information about Crystal and its products, call 718-961-7300, or visit the website at

Crystal Windows Kicks Off 25th Anniversary Year Celebration

FLUSHING, NY, November 3, 2014 – Crystal Window & Door Systems announced today the start of its 25th Anniversary celebration year. Launched in May 1990, the vinyl and aluminum window and door manufacturer has grown from very humble beginnings in a New York City garage into one of the largest fenestration manufacturers in the nation.

Crystal Windows Honored by Building Association

-Manufacturer’s Dedication to Construction Industry Recognized-

FLUSHING, NY, December 9, 2015 – Closing out its 25th Anniversary year, national manufacturer Crystal Window & Door Systems was honored at a gala awards dinner for its dedication to the construction industry by the Queens & Bronx Building Association (QBBA). Headquartered in the New York City borough of Queens, Crystal Windows has supplied thousands of construction projects throughout the metropolitan area over the past quarter century and counts many of its fellow QBBA members among its customers.

“This award from the Queens & Bronx Building Association is truly an honor,” said Steve Chen during his award acceptance remarks. “We are proud to play a role in the construction industry, which is a critical component of the economy of our city, by supplying American made energy efficient vinyl and aluminum windows and doors for every type of building.” Chen noted that several of the projects earning awards at the QBBA event used Crystal windows, including luxury 40-story highrise apartment property Bklyn/Air and 143-unit apartment building Macedonia Plaza. “Other recent notable projects Crystal has supplied in New York are the new and tallest Holiday Inn in the world in Manhattan’s Financial District and the expansive Glen Oaks Village 20,000 window replacement project in Queens,” said Chen.

“”The QBBA honor for Crystal Windows caps what has been a momentous 25th Anniversary year for the company,” said Chen. “During 2015, Crystal hosted several major gala Anniversary celebrations for its employees and top customers, its products and executives have been featured in several local and national TV shows, and we premiered an outstanding corporate promotional video that has gone on to win two national awards. Most recently, Crystal has acquired a large major new production facility and property in Northeast Pennsylvania as part of our national expansion plan. When this facility comes on line early next year, it will give us much needed expanded production capacity to grow and meet the demands of our customers here and across the nation for years to come.”

The Queens & Bronx Building Association Awards were presented at the well-attended Annual Building Awards and Holiday Party on December 5, 2015 at Douglaston Manor. In addition to Crystal Windows being honored, Architect Gino Longo was named Associate of the Year. Awards were presented to QBBA member firms in several new construction and renovation categories, recognizing the architects, builders, developers and suppliers who make the built environment of New York truly noteworthy. QBBA is the local chapter of the New York State Builders Association and the National Association of Home Builders.